Viewer Support
If you are watching a Peppernspice app on Roku, Google TV, Fire TV,
iOS, Tizen, webOS, or web and something is not working, include the
app name, device model, platform, and a short description of the
issue when contacting the team.
Useful details include whether the issue happens during launch,
browsing, sign-in, playback, audio, captions, search, or casting.
Launch And Partner Support
For business, content, advertising, or platform launch questions,
share the content category, preferred platforms, target audience,
launch timeline, and whether monetization or sponsorship is part of
the plan.
The more context you share, the easier it is to recommend the right
path across TV, mobile, and web.
Common Troubleshooting
If an app is not loading, try closing and reopening the app,
checking your internet connection, updating the app if an update is
available, and restarting the device.
If playback is buffering, check network strength, try another video,
or test the same content on a different device so the issue can be
narrowed down.
Privacy And Data Requests
For privacy questions, updates, or deletion requests related to
information submitted through the website, review the
Privacy Policy, review the
Terms of Use, and contact the team
with the email address you used.
Contact Support
Email
hello@peppernspice.tv
with your support request. For faster help, include your platform,
device, app name, and a screenshot or exact error message if
available.